Offer support while keeping limits · D5.2

Offer reliable support within your limits

Someone has asked for support and you want to be clear about what you can provide.

Everyday practice

Try these steps

1. Ask what kind of support would be useful rather than assuming.
2. Say what you can offer and any limits in time, privacy, or responsibility.
3. Follow through on the agreement or communicate a change as soon as practical.

An example

I can listen for a few minutes now, but I cannot make the call for you.

Reflect

Did the offer match both their request and your actual capacity?

Next time

Revise the agreement when needs or circumstances change.